Last updated: April 16, 2026
Rafto ("we," "us," or "our") provides a technology platform at rafto.app that enables sellers ("Merchants") to create and manage free online storefronts. Visitors who browse and purchase from merchant storefronts are referred to as "Customers."
By accessing or using Rafto, you agree to these Terms of Service. If you do not agree, do not use the platform.
Rafto is a SaaS technology provider. We provide the software tools that let merchants create storefronts, list products, and receive orders.
Rafto does not:
Merchants are independent sellers. Any transaction between a merchant and their customer is solely between those two parties.
You must be at least 18 years old (or the age of majority in your jurisdiction) and legally capable of entering into a binding agreement to use Rafto as a merchant.
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately if you suspect unauthorized access.
Each merchant account is associated with one store. You may not create multiple accounts to operate multiple stores without our approval.
By creating an account, you consent to receive communications from Rafto electronically, including via email and dashboard notifications. You agree that all agreements, notices, disclosures, fee changes, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.
As a merchant on Rafto, you agree to:
You may not list or sell:
We reserve the right to suspend or terminate any store that lists prohibited products without prior notice.
You may not use Rafto to:
Violation of this acceptable use policy may result in immediate suspension or termination of your account without prior notice.
Rafto charges a flat platform fee of ₹3 (INR) per order during the launch offer (standard rate: ₹5 per order). There is no setup fee. An 18% GST is applicable on the platform fee as required under Indian tax law — making the total charge ₹3.54 per order during the launch offer (₹5.90 at standard rate). The platform fee applies to every order placed through your store, regardless of whether the order is subsequently cancelled, refunded, or unfulfilled.
Platform fees are collected via monthly invoice. At the end of each calendar month, we count the total orders processed through your store and issue an invoice for the applicable amount (platform fee + GST). Payment is due within the timeline stated on the invoice. If payment is not received by the due date, your store's order functionality may be temporarily suspended until the outstanding balance is cleared. Applicable taxes apply as required by law.
Payment processing fees (charged by Razorpay or other processors), shipping costs, and any other third-party fees are separate from Rafto's platform fee and are the merchant's responsibility.
We may change our fee structure with 30 days' prior notice via email or dashboard notification. Continued use after the notice period constitutes acceptance. For details on refunds, see our Refund Policy.
Payment processing on Rafto is handled entirely by third-party payment processors (currently Razorpay). Rafto does not store credit card numbers, bank account details, or other payment credentials.
Similarly, shipping integrations (Shiprocket, Delhivery, etc.) are provided by independent third-party services. These services are governed by their own terms and privacy policies.
You retain ownership of all content you upload (product images, descriptions, logos). By uploading content, you grant Rafto a non-exclusive, worldwide license to display and distribute that content solely for the purpose of operating your storefront and promoting the Rafto platform (e.g., featuring your store in marketing materials, blog posts, or social media).
Rafto, including its name, logo, design, code, and documentation, is our intellectual property. You may not copy, modify, or distribute any part of the platform without our written permission.
Rafto respects the intellectual property rights of others. If you believe that content on a Rafto-powered store infringes your intellectual property rights, you may submit a takedown request to support@rafto.app with: (a) identification of the copyrighted work or trademark claimed to be infringed, (b) the URL of the infringing content, (c) your contact information, and (d) a statement under penalty of perjury that the information is accurate and you are authorized to act on behalf of the rights holder. We will review and act on valid requests in accordance with applicable law, including the Indian Information Technology Act, 2000 (for safe harbor compliance) and the US Digital Millennium Copyright Act (DMCA). Repeat infringers may have their accounts terminated.
Your store receives a subdomain (e.g., yourstore.rafto.app). Subdomains are provided on a first-come, first-served basis. We reserve the right to reclaim subdomains that are inactive, infringe trademarks, or violate these terms.
You may close your account at any time. Prior to account closure, you may export your store data (products, orders, customers) through the platform. Your store will be taken offline and your data will be retained for up to 90 days (to allow recovery if needed), after which it will be permanently deleted in accordance with our Privacy Policy.
We may suspend or terminate your account if you violate these terms, list prohibited products, engage in fraudulent activity, or harm the platform or other users. We will notify you via email when possible.
Rafto is provided "as is" without warranties of any kind. To the maximum extent permitted by applicable law:
Rafto will not be liable for any failure or delay in performing our obligations under these terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemic, war, terrorism, riots, government action, power failure, internet or telecommunications failure, cyberattacks, or acts of God.
Merchants agree to indemnify and hold Rafto harmless from any claims, damages, or expenses arising from: (a) products listed or sold through their store, (b) violations of applicable law, (c) infringement of third-party rights, or (d) disputes with customers.
Rafto is available to merchants worldwide. If you access or use Rafto from outside India, you are responsible for compliance with the laws of your jurisdiction. You acknowledge that the platform is operated from India and that your data may be processed and stored in India and other countries where our service providers operate.
You may not use Rafto if you are located in, or a national or resident of, a country or territory subject to comprehensive sanctions by the United Nations, United States (OFAC), or European Union, or if you are listed on any government-maintained restricted party list. Rafto reserves the right to refuse service to anyone for any reason at any time.
We cooperate with law enforcement authorities when legally required to do so. We may disclose merchant or store information in response to valid legal process (such as court orders, warrants, or subpoenas) in accordance with applicable law, including the Information Technology Act, 2000.
These terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any disputes will be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Bengaluru, Karnataka, India.
Nothing in these terms limits or excludes any rights you may have under the mandatory consumer protection laws of your jurisdiction that cannot be waived by contract.
Informal Resolution First: Before initiating formal arbitration, you agree to first contact us at support@rafto.app and attempt to resolve the dispute informally for at least 30 days. Most disputes can be resolved without formal proceedings.
Class Action Waiver: To the maximum extent permitted by applicable law, you and Rafto each agree that any dispute resolution proceedings will be conducted only on an individual basis and not as a class, consolidated, or representative action. If this waiver is found to be unenforceable in your jurisdiction, the remainder of this arbitration agreement will still apply.
These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Rafto regarding your use of the platform. They supersede all prior agreements, communications, and proposals, whether oral or written.
If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or removed if modification is not possible. The remaining provisions will continue in full force and effect.
The failure of Rafto to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision. Any waiver must be in writing and signed by Rafto.
Rafto may assign or transfer these Terms of Service, in whole or in part, without restriction (for example, in connection with a merger, acquisition, or sale of assets). You may not assign or transfer your rights or obligations under these Terms of Service without our prior written consent.
Sections that by their nature should survive termination will survive, including but not limited to: Intellectual Property (§7), Limitation of Liability (§10), Indemnification (§11), Governing Law (§13), and this section (§14).
We may update these Terms of Service from time to time. Material changes will be communicated via email or dashboard notification at least 15 days before taking effect. Continued use after the effective date constitutes acceptance.
For questions about these Terms of Service, contact us at:
Email: support@rafto.app